October 23, 2013
Posted by Registrar in Registrar Communications
We are in the final stages of preparing to release the ticketing system we have told you about. On Thursday, October 10th at 10AM in Norton 218 Peter, Shakira, and myself will be holding an optional, one hour, walk through presentation to show you the ins and outs of the system. This is optional, but I think is a great opportunity for questions as well as suggestions, so I encourage you to attend.
The system will be live on Monday, October 14th and also on this day we will be decommissioning the SARFS website area containing all of our forms. On Tuesday, October 15th we will no longer be accepting any paper forms or email requests of any kind. The link for the system will be on the new Office of the Registrar faculty/staff website which is also going live on Monday, October 14th. Anyone with a faculty or staff UBITName will be able to access this system. General inquiries can still be sent to the firstname.lastname@example.org email.
We are expecting the new system to handle everything from one time room requests and midterm exam requests to course catalog changes you now currently submit on the course action form. The Graduate School is also moving to this system as well for any course action changes you would submit to them.
A few highlights of the system are:
• One thread for requests – Meaning no separate emails to keep track of; every “email” is inside the ticket thread
• A way for you to request items you cannot currently request, such as new reserve capacity groups
• Tracking of your request and who is completing it
• Status of your request
• Email notifications of when we have responded to your request
• History of requests
We are very excited for this opportunity and cannot wait to share this with you as we hope it will help make everyone’s day a little less chaotic and a little more organized!
Assistant Registrar for Scheduling & Enrollment
Office of the Registrar
232 Capen Hall
Buffalo, NY 14260